Privacy Policy

At 21Bit Casino Australia, we place the highest priority on your privacy and are committed to protecting your personal information in line with Australian laws and industry best practices. This policy explains the types of data we collect, why we collect it, how we use it, and the rights you have as a user accessing our site from Australia or other locations.

Why Privacy Matters in Online Gaming

Privacy is a fundamental right, and in the online gaming industry, transparent data handling is essential for building and maintaining trust. Personal information includes any data that can identify you—such as your name or email address—while non-personal data covers anonymised usage statistics.

We collect this information to provide a secure, efficient, and personalised casino experience while ensuring compliance with regulations such as the Privacy Act 1988 (Cth).

Our practices are guided by the Australian Privacy Principles (APPs), overseen by the Office of the Australian Information Commissioner (OAIC) We also incorporate international best practices from the International Association of Privacy Professionals (IAPP) to strengthen our global compliance standards.

In today’s digital landscape, online casinos manage sensitive information, making strong privacy protections essential. Data breaches can result in identity theft or financial harm, which is why we implement encryption, regular security audits, and other safeguards. Our approach aligns with guidance from the Australian Cyber Security Centre (ACSC) , which highlights the rising threat of cyber risks.

Our Compliance Framework

This policy fully adheres to the Australian Privacy Principles (APPs), ensuring that personal data is collected lawfully, used fairly, and stored securely. We also comply with the Notifiable Data Breaches scheme, which requires reporting eligible breaches to the OAIC and affected individuals.

This section establishes the foundation of our privacy commitments. Next, we detail our data collection and usage practices.

Types of Information We Collect and How We Collect It

We gather information through direct interactions (such as registration or support requests), automated technologies, and trusted third-party sources—always limiting collection to what is strictly necessary to balance functionality and privacy.

• Personal Information — Collected voluntarily during registration, account management, or customer support. This includes names, email addresses, and contact details, used solely for identity verification and communication. We follow OAIC guidelines on data minimisation and request only essential details.
• Technical Information — Automatically collected via server logs, including IP addresses, browser types, and device identifiers. This data helps troubleshoot issues, improve compatibility (especially across diverse Australian networks), and enhance overall site performance.
• Usage Information — Tracks interactions like pages visited and session duration through anonymised analytics tools. This helps us refine navigation, optimise game interfaces, and improve user experience.
• Third-Party Information — Obtained from partners such as payment gateways or security providers. We require these partners to uphold equivalent privacy standards through contractual agreements.

We are committed to transparency so you can make informed decisions about your data. This includes clear information on data retention periods, as well as your rights to access, correct, or request deletion of your information.

By reviewing this policy, you are taking an important step in safeguarding your online privacy.

Table: Overview of Data Types Collected

This responsive table summarises key aspects of our data collection:

Our Approach to Data Categories and Collection

We draw guidance from the Office of the Australian Information Commissioner (OAIC) resources, particularly their detailed explanation in What is personal information?.

These categories enable users to quickly understand how their data is classified and handled on our platform.

We also employ cookies and similar tracking technologies to collect certain information. Full details are available in our separate Cookie Policy.

Our practices align with principles outlined by the Australian Competition and Consumer Commission (ACCC) on privacy and data collection in online environments to ensure fairness and transparency.

By clearly explaining these methods, we foster informed consent and build greater trust in our platform.

How We Use, Share, and Protect Your Information

At 21Bit Casino Australia, we limit the use of your information strictly to legitimate purposes that improve your gaming experience and maintain the platform’s operational integrity.

How We Use Your Information

We process data for essential functions such as:

• Maintaining site performance and security
• Analysing usage trends to enhance services
• Sending important updates and promotions (where consented)
• Complying with legal and regulatory obligations

For instance, we verify personal data during account registration to prevent underage gambling, in line with key requirements under Australian law.

How and When We Share Your Information

We share information only with carefully selected third parties, such as payment processors and analytics providers. These parties operate under strict data processing agreements that enforce confidentiality and security obligations.

Importantly:

• We never sell your personal data.
• Any disclosure to government authorities occurs solely when legally required, consistent with obligations under the Privacy Act 1988.

How We Protect Your Information

We implement robust, multi-layered security measures, including:

• Encryption of data in transit and at rest
• Firewalls and intrusion detection systems
• Strict access controls and authentication protocols

We also conduct regular vulnerability assessments and follow best-practice recommendations from the Australian Cyber Security Centre (ACSC), as outlined in their cyber security guidelines and related frameworks such as the Essential Eight.

Your Privacy Rights

You have important rights regarding your personal information, including the right to:

• Access your data
• Correct inaccuracies
• Request deletion (subject to legal retention requirements)

To exercise these rights, please contact us at support@21bitcasino-australia.com. We aim to respond to all valid requests within 30 days, in accordance with standards set by the OAIC.

For a clear overview of common scenarios, refer to the informational table below, which details the purposes, parties involved (where applicable), and safeguards in place.

Data Usage and Sharing Overview

This adaptive table provides insights into data handling:

It illustrates controlled data flows, empowering users to understand protections.

Opting out of non-essential uses is simple via settings or browser tools.

Data Retention, Your Rights, and Policy Updates at 21Bit Casino Australia

Data Retention Practices

At 21Bit Casino Australia , we retain your personal information only for as long as necessary. Personal data linked to your account is kept while your account remains active. Technical data is retained for up to 24 months to support analysis and system improvements, while usage data is held for 12–24 months to monitor trends and enhance our services.

Deletion of data occurs automatically once retention periods end, or upon your valid request—subject to any legal obligations or holds that require us to maintain certain records.

Your Privacy Rights Under the Australian Privacy Principles

As an Australian user, you have several important rights under the Australian Privacy Principles (APPs). These include the right to:

• Access your personal information
• Correct inaccurate details
• Request erasure of your data (subject to exceptions)
• Object to certain types of processing

We process these requests promptly and in line with our obligations. If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC).

How We Handle Policy Updates

We may update this privacy policy from time to time to reflect changes in regulations, improvements to our services, or other operational needs. Any material changes will be communicated clearly through prominent notices on the 21Bit Casino Australia website, giving you the opportunity to review them.

To help illustrate our data retention approach, the bar chart below shows approximate retention periods by data type.

Data Retention Overview

Retention periods in our policy are designed to be proportional to the nature and purpose of the data collected:

• Personal data (such as information provided during active user engagement) is retained only for the duration of your active use of our services.
• Technical and usage data (such as logs and metadata) is kept for several months to support service improvement, security, and analytics.
• Third-party data (for example, from integrations or partners) follows variable retention based on specific agreements and necessity.

This approach follows best-practice advice from the Office of the Australian Information Commissioner (OAIC) on the retention and destruction of personal information under the Privacy Act 1988. For detailed regulatory guidance, refer to the OAIC’s resources on APP 11 – Security of personal information, which emphasises destroying or de-identifying personal information when it is no longer required.

The visual representation (with heights proportional to retention duration) helps clarify these periods at a glance, fostering greater transparency about our data handling practices.

This responsive bar chart depicts retention periods:

Summary

In summary, this privacy policy provides you with practical tools to manage your privacy effectively. Should you have any concerns or require further clarification, please feel free to contact us We’re here to help.